Flare Software Ltd ("Flare", "we", "us") specialises in the development of database software and is registered in England and Wales, company number 4502568. Our registered office is The Hive, 6 Beaufighter Road, Weston-super-Mare BS24 8EE. We are the data controller for the personal information described in this policy.
This policy explains how we use any personal information we collect about you when you use this website or our services, in accordance with UK data protection law (the UK GDPR and the Data Protection Act 2018).
What information do we collect?
- Contact details you give us — when you complete the contact form on this website, or contact us by email, phone or WhatsApp, we collect the details you provide (typically your name, email address, phone number and your message).
- Client records — when you engage our services we hold the information needed to deliver the work and manage your account, including invoicing records.
- Website information — our website uses a small number of cookies; see our Cookie Policy for details. Our hosting provider keeps standard server logs (such as IP addresses) for security purposes.
How do we use your information?
- To respond to your enquiry and provide the services you have asked for
- To manage your account, including invoicing
- To meet our legal obligations (for example, keeping accounting records)
- With your consent, to occasionally tell you about products and services of ours we think may interest you — you may opt out at any time
Our lawful bases for this processing are: performance of a contract, our legitimate interests in responding to enquiries and running our business, consent (for marketing), and compliance with legal obligations.
Who do we share it with?
We never sell your information, and we don't share it with anyone for their own marketing. We use a small number of service providers who process data on our behalf — including our website hosting provider (Steery Consulting Ltd, UK) and our email provider. We may disclose information where required to do so by law.
How long do we keep it?
We keep enquiry correspondence for as long as needed to deal with your enquiry. Client and accounting records are kept for six years after the end of the relevant financial year, as required by HMRC.
Your rights
You have the right to:
- Access — request a copy of the personal information we hold about you, free of charge
- Rectification — ask us to correct inaccurate information
- Erasure — ask us to delete your information where we no longer need it
- Restriction and objection — limit or object to how we use your information
- Portability — receive the information you gave us in a usable format
- Withdraw consent — stop marketing communications at any time
To exercise any of these rights, contact us using the details below. If you're unhappy with how we handle your information, you also have the right to complain to the Information Commissioner's Office (ico.org.uk).
External websites
We sometimes link to external websites. We are not responsible for the content or privacy practices of any external site — this policy applies only to our website.
Updates to this policy
We review this policy regularly and updates will appear on this page. Last updated: August 2026.
Contacting us
Questions about this policy or the data we hold about you: email info@flaresoftware.co.uk, call 0330 113 0958, or write to Flare Software Ltd, The Hive, 6 Beaufighter Road, Weston-super-Mare BS24 8EE.